Refund Policy
We hope that you are happy with your purchase.
Generally, I only accept refunds if your purchase is damaged or my error, but our first priority is making you happy!
We gladly accept returns, exchanges and cancellations
Contact us within: 7 days of the purchase or 3 days of delivery.
Ship items back within: 7 days of delivery
I don't accept cancellations
Please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders.
The following items can't be returned or exchanged:
Perishable products (like food or flowers)
Custom or personalised orders
Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please review all proofs carefully when you receive them. PAPER LIBERTY is not responsible for misspellings, punctuation, capitalisation and grammar.
To complete your return, we require a receipt or proof of purchase.
QUESTIONS ABOUT YOUR ORDER?
Please contact us if you have any problems with your order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@paperliberty.com.
REFUNDS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@paperliberty.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit
If you are returning a faulty or damaged Product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt.
Send the package to the address provided in the email
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
CONTACT US
If you have any questions on how to return your item to us, contact us via email
Generally, I only accept refunds if your purchase is damaged or my error, but our first priority is making you happy!
We gladly accept returns, exchanges and cancellations
Contact us within: 7 days of the purchase or 3 days of delivery.
Ship items back within: 7 days of delivery
I don't accept cancellations
Please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders.
The following items can't be returned or exchanged:
Perishable products (like food or flowers)
Custom or personalised orders
Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please review all proofs carefully when you receive them. PAPER LIBERTY is not responsible for misspellings, punctuation, capitalisation and grammar.
To complete your return, we require a receipt or proof of purchase.
QUESTIONS ABOUT YOUR ORDER?
Please contact us if you have any problems with your order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@paperliberty.com.
REFUNDS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@paperliberty.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit
If you are returning a faulty or damaged Product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt.
Send the package to the address provided in the email
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
CONTACT US
If you have any questions on how to return your item to us, contact us via email